Terms & Service

Introduction

At Eshopware, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our physical store or interact with us. We ensure that all personal data collected complies with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).

Who We Are

Eshopware is a retail store located in 365 Smithdown Rd. Liverpool. We specialize in providing

to our customers. We are the data controller of any personal data collected through interactions in our store, which means we are responsible for the security and use of your information.

Information We Collect

We may collect and process various types of personal data about you, including:

• Contact Information: Name, email address, postal address, and phone number.
• Payment Information: Card details and transaction information when you make a purchase.
• Purchase History: Details of items you have bought in our store.
• Preferences and Feedback: Any preferences, feedback, or inquiries you share with us.
• Security and CCTV Footage: For security purposes, CCTV is in operation in our store premises.

We collect this information directly from you when you purchase products, inquire about our services, or otherwise engage with us in-store.

How We Use Your Information

We use your personal data for the following purposes:

• Processing Transactions: To complete your purchases, process payments, and handle any returns or refunds.
• Customer Service: To respond to inquiries, handle complaints, and manage customer service requests.
• Personalization: To understand your preferences and suggest products or services that may interest you.
• Marketing Communications: With your consent, we may contact you with special offers, promotions, and updates.
• Security and Safety: To maintain a secure environment in our store and prevent theft, fraud, or other unlawful activities.

Legal Basis for Processing Your Data

We rely on the following legal grounds to process your personal data:

• Performance of a Contract: To complete purchases and provide services as requested.
• Legitimate Interests: For activities such as customer service, personalization, and security.
• Consent: For marketing communications and where you have provided explicit consent.
• Legal Obligations: To comply with legal and regulatory requirements, such as record-keeping for tax purposes.

Sharing Your Information

We may share your personal data with third parties in certain situations, including:

• Service Providers: Third-party vendors who assist us in providing payment processing, customer service, or IT support.
• Legal and Regulatory Authorities: When required by law, to comply with legal obligations or in response to lawful requests.
• Security Agencies: If necessary to protect our store, staff, customers, or to prevent criminal activity.

We ensure that any third-party service providers follow strict data protection requirements and use your information only as directed by us.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected. For instance:

• Transaction Records: Retained as required by tax and accounting regulations.
• CCTV Footage: Retained for a limited period, generally no longer than 30 days, unless required for an investigation.
• Marketing Information: Retained until you withdraw your consent or request its deletion.

Your Data Protection Rights

Under the GDPR, you have specific rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Erasure: You can request the deletion of your data, subject to legal requirements.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to receive your data in a commonly used electronic format.
• Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.
• Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below.

Data Security

We take data security seriously and implement various measures to protect your personal information from unauthorized access, alteration, or destruction. Our security practices include encrypted payment systems, restricted data access, and regular security assessments.

Cookies and Tracking Technologies

Although Eshopware is a physical store, if you engage with us through our website or social media channels, we may use cookies and tracking technologies to enhance your online experience. For more information, please refer to our Website Privacy Policy [if applicable].

Children’s Privacy

Our store and services are intended for individuals over the age of 18. We do not knowingly collect personal data from children under 18 without parental consent. If we become aware that we have inadvertently collected such data, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted in-store and on our website [if applicable]. We encourage you to review this policy regularly.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us:

• Email: nawaz.eshopping@outlook.com
• Phone: 0151 394 1793
• Address:365 Smithdown Rd. Liverpool

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This Privacy Policy ensures compliance with UK privacy laws and offers transparency to your customers about how their personal data is handled. Let me know if there are any additional details or customizations you’d like included.